Comments on: Palm Pre: why Palm’s innovative handset failed in the UK

By: eric

eric — Tue, 19 Oct 2010 08:54:19 +0000

The reason this phone failed are it’s camera, it’s inability to use an SD card, it’s inability to recorder Video & because Palm treated it’s loyal customers like shit in the past.

Palm & Nokia are the worst when it comes to listening to customer feedback and what the idiots running things don’t get is we remember. Apple may not be perfect but at least they listen! In any case I’m done with them all & am very happy with the HTC HD2 because it does everything that I want a high end smart phone to do without nagging me to death. Ill never go back to sighning certificats. It took me months to get my N97 sorted (and it was still sluggish) where as it only took a few hours with the HTC. bye bye Palm, bye bye Nokia & good riddance to you both!

By: mike s

mike s — Fri, 26 Mar 2010 17:51:55 +0000

We’re *still* waiting for Palm or their PR company to get back to us, despite several reminders.

They really are quite hopeless.

By: amr

amr — Sun, 28 Feb 2010 16:01:03 +0000

Same problem in Ireland. The launch of Pre was non-existent – O2 didn’t bother. Nothing compared to the launch of iPhone in O2 stores. iphone had test models to try out. Pre just dummy models. Also too expensive & plans restrictive. Now they’re taking out full page ads in newspapers – too late. Go into an O2 store and it’s practically impossible to find a Pre. Sales staff don’t know much about the phone and suggest iPhone as better. Time to sell an unlocked version as in Germany (where sales have been good) and allow access to the full app catalogue for everyone. I mean it’s not as if they have to have a physical sales presence for apps – they’re downloadable for crying out loud. So what’s the problem? Fire the marketing department. I like Palm – have been using them for years but get so mad at their constant ability to shoot themselves in the foot.

By: mike s

mike s — Sat, 27 Feb 2010 15:35:04 +0000

The sharp bezel never bothered me at all to be honest.

There’s so many innovation in the webOS that it’s a crying shame that Palm haven’t capitalised on it.

The multi-tasking is superb, as is the on screen notification system which is miles ahead of the competition.

We got a reply from Palm’s UK PR, and they’ve promised us a written response soon, so stay tuned!

By: Jan

Jan — Sat, 27 Feb 2010 15:26:46 +0000

It was hard to find a Pre in Las Vegas a few months ago. Palm clearly hiding their light under a world-sized bushel. I still dislike the sharp edges surrounding the keybaord. Hopefully the new version sorts this out. Otherwise I’d love to own one, though priced too high.

By: Leon

Leon — Sat, 27 Feb 2010 01:31:05 +0000

Agree with Alex, Palm were idiots for going with O2…not sure whether they will survive now. Amazingly it was just a year ago when they wowed us with webos and the Pre, and now…?

By: Bob

Bob — Fri, 26 Feb 2010 22:16:12 +0000

Here, “across the pond”, being a Palm PDA user for years, I waited for the Pre to reach Verizon. When it finally did, I was the happy owner of a Motorola Droid.

By: Alex

Alex — Fri, 26 Feb 2010 14:34:08 +0000

The choice of O2 as a carrier has got to be one of the most incredible Roberto Carlos style own goals I’ve ever seen. O2 shops were iPhone shops and to some extent they still are.

The Pre was forgotten before it even got into their stores and once it did arrive only the Palm heads and the well informed knew about it. Nestling under the 8ft high iPhones, iPhone banners, iPhone bunting and iPhone ballons all over the floor and a stack of open demo iPhones.

Sales were probably only to the tech press!

By: Piers Gibbon

Piers Gibbon — Fri, 26 Feb 2010 13:05:59 +0000

Palm failed us all on this one..combined with a bizarrely rubbish O2 launch. Cui bono? Apple.