Our love affair with CrashPlan is over as we eye up Bitcasa infinite storage

Our love affair with CrashPlan is over as we eye up Bitcasa infinite storage

Some time ago we posted up a piece revealing that the CrashPlan back-up software had triumphed in a comparison with rival products, and told you all that we were pretty chuffed with the software ourselves.

Our love affair with CrashPlan is over as we eye up Bitcasa infinite storage

That article has proved to be a very popular one, so we feel it’s only fair to add our own subsequent experiences with the software – and we’re afraid they’re not very positive.

Our love affair with CrashPlan is in fact very much over after they failed to inform us that we needed to renew our subscription, so we lost all the data.

We only became that the subscription had run out when we suddenly found we couldn’t use the mobile app – as this only works for paying customers. So we got in touch in double quick time.

Out of time

They explained that they hadn’t received our renewal payment. We quickly retorted that they might have something to do with the fact that we’d hadn’t received any reminders (and yes, we had checked our spam folders).

Keen not to spend another eternity uploading all our files again, we asked them if our data was definitely still there before we forked out for another subscription. “Yes” they chirpily responded.

However, a nagging feeling still lingered, so the next day we thought we’d just double check before sending the payment.

It’s gone, Jim

And they dropped the bomb and told us that they had in fact lost all of our data. The whole ruddy lot, so we’d have to start the uploading all over again (and with over 500GB of files, that’s not going to be a lot of fun).

You could argue that it’s our own fault because we should have known that our renewal date had come up, but we still feel annoyed that we didn’t get any reminders – and that they were so quick to dump our data after the subscription expired.

So we’ve given up on CrashPlan, and now we’re looking for something else.

crashplan-bitcasa-1

Bitcasa looks good

Currently sitting right at the top of the pile is Bitcasa charge who are charging $10/month for “infinite” storage and lots of useful options.

We reckon we’ll give it a spin soon and report back with our findings.

If you’re in a similar predicament, there’s also a handy comparison of cloud storage offerings here:
http://www.pcmag.com/article2/0,2817,2413556,00.asp

About mike s

Editor, wirefresh.com

View all posts by mike s

6 Comments on “Our love affair with CrashPlan is over as we eye up Bitcasa infinite storage”

  1. So there’s no major problem with the service, as long as you set it to autorenew payments.

    Thank Christ for that, I’ve just spent weeks uploading all my stuff to CrashPlan, and I can’t be arsed to go through all that again. I’ll just make sure the right box is ticked on the payment form.

  2. The service seemed fine, but it was the lack of warning and the subsequent super-speedy deletion of all my files that has given me the heebeegeebees about trusting them in the future.

  3. I would be spewing if they deleted all my data so quickly and without notification! Even if you hit the auto pay option what if there is an error at the bank or your payment declines one month? do they just dump it all? completely defeats the purpose and reliability of the product.
    I completely understand that they cannot store unlimited data for non paying clients, but there should be some sort of notification process in place and warnings before anything is deleted.

  4. Re: Bitcasa. I was one of their initial beta users. Though Bitcasa has made some good progress on their mobile apps and user interface. Their biggest problem is they have no way of throttling their bandwidth usage. So if you are uploading 100’s of GB of data it will make your internet unusable. Worse off this issue has been reported by users (including myself) for almost a year now, their only response many months back (coming soon.) It’s a true disappointment, now that they are several months out of beta and they still do not have this important feature.

  5. I got a reminder, so I don’t know what your issue is. TBH I think it’s a bit harsh to blame them for something that is ultimately your responsibility.

  6. Bitcasa is $99/mo for “infinite” CrashPlan is glacially slow when trying to restore. There are no good alternatives. Perhaps a colo mini or a new Pro – but that gets pricey too

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