Yahoo Notepad borked as users find an empty page where their notes should be

Yahoo Notepad borked as users find an empty page where their notes should be

Complaints are coming in that Yahoo’s online Notepad app is broken, with users finding an empty space where their online notes should be.

We found that all our Yahoo notes vanished some time this morning – clicking the link to http://notepad.yahoo.com/ just took us to a blank page with the cryptic message ‘–XX–‘.

We immediately sent off a complaint to Yahoo yesterday but have still heard nothing back.

The link is at least working now but it only takes us to an empty page with all our notes nowhere to be found.

Many users on Twitter are reporting the same problem, so we trust Yahoo will explain what’s going on pronto, and hopefully restore all our precious notes.

Because if they don’t, we’ll be very, very, very angry.

7 Comments on “Yahoo Notepad borked as users find an empty page where their notes should be”

  1. It happened to me on Feb 13.

    I feedbacked immediately. They escalated my complaint immediately.

    On Feb 15 evening, they hinted that they will not recover my notes.

    For many, many years, I have been saving ALL my important information here.

  2. Got this response – to (my 15 Feb) response to the message mentioned above – on 22 Feb noon.

    Unfortunately, it seems that it is taking longer than expected to
    resolve this issue, but I’d like to assure you that we are still
    intently working to resolve this issue.

    Please note that due to varying factors that go into resolving this type
    of issue such as diagnosis, troubleshooting, and implementing the fix,
    we will not be able to provide an estimated time on when this issue will
    be resolved.

  3. Sent the following email on Feb 22.

    I ran my minute-to-minute life through Notepad. The absence of Notepad has crippled me.

    An important piece of information is in note entitled “sites” in unfiled folder. Please send – ASAP – a copy of this note.

    Please don’t come back with any excuse: run the old version of Notepad and copy this note.

    Got the following response on Feb 24.

    Hello Rahul,

    Thank you for writing to Yahoo! Notepad.

    I apologize that you’re still unable to access your Notepad notes. I
    certainly understand how frustrating this issue has caused you.

    I’d like to reassure you that our engineering team is still working to
    resolve this issue. We appreciate your patience while we correct this
    issue.

    If you have any other questions or can provide further information
    regarding this issue, please reply to this email referencing this ticket
    number: 4918105.

    Please note that due to varying factors that go into resolving this type
    of issue such as diagnosis, troubleshooting, and implementing the fix,
    we will not be able to provide an estimated time on when this issue will
    be resolved. However, we do plan on having this issue resolved as soon
    as possible; and we appreciate your patience while we work on a
    resolution.

    Thank you again for contacting Yahoo! Notepad.

    Regards,

    Fiona
    Yahoo! Notepad Customer Care

    No change since then.

  4. I am also suffering this type of issue, I can not find my previous notes in Yahoo Notepad and it is empty. Rahul, if you find any soultion please update

  5. it happened to me 2 days ago at the critical moment of needing to access information. This is really bad. If we loose critical note info, then it’s very hard to rely on Yahoo for anything important.

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